Terms & conditions

BUSINESS & CHECK-IN HOURS. Open 24 hours a day, 7 days a week.· Check-in time: 2:00 p.m. Check-out time: 12:00 p.m.

RESERVATION POLICY. You have to be 18 years old and present to book a room.· A valid photo ID is required upon check-in.· All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for guarantee of arrival.· Our room rates are subject to change.· All rooms are subject to a 12% Value Added Tax (VAT) and a 10% Service Charge (SC)· Keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or Twin) and four people max for rooms with multiple beds.

CHECK-IN POLICY. Reservations should be prepaid with Visa, MasterCard, Discover, or American Express. or pre-paid debit cards. Upon check-in, a charge will be made on your credit card, or debit card for the total amount of the room, service charge and tax as well as an additional Php1,500.00 (one thousand five hundred pesos) pre-authorization hold on a credit card, for your security deposit. The Php1,500.00 (one thousand five hundred pesos) charge will be returned to your card, dependent upon your bank’s policy, in 3-10 business days. The security deposit may be in Cash. 

CANCELLATION POLICY. Reservations are fully refundable 72 hours prior to check-in. Reservations cancelled 24 to 72 hours prior to check-in will be credited towards a future stay of equal or lesser value. To cancel a reservation, please call us at (+63)32-254-5358 / (+63)917-720-0005 / (+63)919-071-9776. Cancellations received after 11:59pm the day prior to check-in will not be refunded or credited, and will be charged in full.

SMOKING POLICY. NS Royal Hotel is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a Php10,000.00 penalty.

PET POLICY. No Pets Allowed.

ROOM POLICY. Property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. 11:00 p.m. to 7:00 a.m. the whole property goes into quiet time (or sleep time).

KITCHEN ROOM POLICY. No cooking inside the rooms. A charge of up to Php5,000.00 will be fined.

PARKING POLICY. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property. We’ve got surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, just let us know, as we reserve the right to tow vehicles.

MINIMUM AGE POLICY. All guests must be 18 years or older to confirm guestroom accommodations at NS Royal Hotel. A valid photo ID must be presented at the time of check in for age verification. 

ALCOHOL POLICY. Drinking Alcohol is prohibited in all Public Areas including in the hotel’s Lobby, Hallways, and Parking Areas.

ROOM CLEANING POLICY. Make up rooms are provided everyday but limited to 8:00am to 5:00pm.

FIREARMS POLICY. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable government laws with respect to firearms. Subject to the following restrictions, guests of NS Royal Hotel who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

GUEST SAFETY POLICY. As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used throughout the premises, and anyone on our property may be recorded.